Withdrawal from the Contract of Sales

Within 14 days of delivery of the order, the Buyer has the option of withdrawing from the Contract of Sale without giving a reason and without incurring costs other than: direct return costs, additional costs resulting from the consumer’s choice other than the cheapest delivery method.
In addition, the Buyer is required to make payments for services performed until the withdrawal from the Contract.
The right to withdraw from the Contract is made by submitting a Statement on the form (available in the attachment) which is then sent together with the returned products to the company address:
Premium Rosa Sp.z.o.o.
20 św. Andrzeja Boboli St.
05-504 Złotokłos

Complaints

Complaints (including complaints regarding the operation of the premiumrosa.pl online store) can be reported:
– in writing, sent to the following address:
Premium Rosa Sp.z.o.o.
20 św. Andrzeja Boboli St.
05-504 Złotokłos
– by e-mail, sent to the following address:
biuro@premiumrosa.eu

In the content of the complaint, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of irregularities and contact details.
If it is necessary to assess physical defects of goods, please provide them to the following address:
Premium Rosa Sp.z.o.o.
20 św. Andrzeja Boboli St.
05-504 Złotokłos

A response to the complaint is sent to the e-mail address provided by the customer or in another manner provided by the customer within no later than 14 days.

Detailed provisions -> Store Regulations